Privacy Policy for 567bet

1.1 Registration Data

When you create a 567bet account, we collect the following information:

• Full name
• Date of birth (to verify you are aged 21 or above)
• Bangladesh mobile phone number
• Username and encrypted password
• Preferred language and currency (BDT)

1.2 Identity Verification Data

To comply with know-your-customer (KYC) requirements and to protect against fraud, 567bet may request the following documents:

• National Identity Card (NID) number and image
• Passport or driving licence (if NID is unavailable)
• Proof of address (utility bill, bank statement, or similar document showing your name and Bangladeshi address)
• Selfie photograph for facial identity confirmation where required

KYC documents are stored securely and accessed only for the purpose of account verification and fraud prevention.

1.3 Payment and Transaction Data

When you make a deposit or withdrawal, we record:

• The mobile banking account number or wallet ID used (e.g., bKash, Nagad, Rocket, or Upay)
• Transaction reference numbers
• Deposit and withdrawal amounts in BDT
• Transaction timestamps

567bet does not store full mobile banking PINs or one-time passwords. Payment processing is handled through the respective mobile financial service providers and their own security infrastructure.

1.4 Usage and Technical Data

When you browse or use the 567bet platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Betting and gaming activity logs (game played, stake amounts, outcomes)
• Session start and end times

This data is used for security monitoring, responsible gaming analysis, platform improvement, and resolving disputes.

1.5 Customer Support Communications

When you contact 567bet customer support by email, we retain a record of the communication, including your name, contact details, the nature of your query, and the resolution provided. These records are kept for a minimum of 12 months to support dispute resolution and quality assurance.

1.6 Cookies and Tracking Technologies

567bet uses cookies and similar technologies (local storage, session tokens) on the platform. Cookies allow us to remember your session, maintain your login state, track which pages you visit, and measure platform performance. Full details of the cookies we use are provided in the Cookies section below.

2.1 To Provide and Operate the Platform

The primary purpose for which 567bet processes your personal data is to deliver the services you have requested — including account management, processing deposits and withdrawals in BDT, providing access to sports betting markets, casino games, slots, crash games, and fishing games, and handling customer support queries.

2.2 Identity Verification and Fraud Prevention

567bet processes KYC and identity data to verify that you meet the minimum age requirement of 21 years, to confirm that the payment methods you use belong to you, and to detect and prevent fraud, money laundering, and other prohibited activities. This processing is a legal and operational necessity for operating a responsible gaming platform.

2.3 Responsible Gaming Monitoring

567bet uses your gaming activity data — including deposit frequency, session duration, and betting patterns — to identify potential indicators of problem gambling. Where such indicators are identified, our responsible gaming team may reach out to offer support tools such as deposit limits or self-exclusion. This processing is carried out in the interest of player welfare and is not used for commercial profiling.

2.4 Promotions and Communications

If you have opted in to receive promotional communications from 567bet, we may use your contact details to send you information about bonuses, seasonal promotions (such as those tied to BPL, IPL, T20 World Cup, or Eid), and platform updates. You may opt out of marketing communications at any time by contacting customer support. Opting out of marketing will not affect your ability to use the platform.

2.5 Legal Compliance

567bet may process and retain personal data as required to meet obligations under applicable law, to respond to legal requests from competent authorities, and to enforce these Terms and Conditions and this Privacy Policy.

2.6 Platform Analytics and Improvement

Anonymised and aggregated usage data is used to analyse how players navigate the platform, which games are most popular, and where technical issues arise. This helps us improve the platform experience for all players. Analytical processing uses data in aggregate form and does not result in decisions being made about you individually.

3.1 Payment Service Providers

To process deposits and withdrawals, 567bet shares relevant transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers receive only the data necessary to execute the specific transaction. Each provider operates under its own privacy policy and security framework.

3.2 Game Content Providers

Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) may receive a session token or anonymised player identifier to deliver game content and record game outcomes. These providers do not receive your full name, mobile number, or payment details.

3.3 KYC and Fraud Detection Services

567bet may use trusted third-party identity verification services to validate documents submitted during KYC. These services process identity documents solely for the purpose of verification and are contractually bound to data protection standards consistent with this Policy.

3.4 Legal and Regulatory Authorities

567bet may disclose personal data to law enforcement, regulatory bodies, or other public authorities where required by applicable law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of 567bet, its players, or the public. In such cases, we will disclose only the minimum data required to satisfy the lawful request.

4.1 What Are Cookies?

Cookies are small text files stored on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred settings and login status — and to collect analytics data about how the site is used.

4.2 Types of Cookies Used by 567bet

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps us improve the 567bet experience.
• Functional Cookies: Remember your preferences such as language settings and whether you have dismissed certain notifications, so you do not need to reconfigure them on each visit.

4.3 Cookie Consent and Control

By continuing to use the 567bet platform after reviewing this Privacy Policy, you consent to the placement of cookies as described above. You may adjust your browser settings to block or delete cookies; however, please be aware that disabling strictly necessary cookies will prevent core platform features (including login) from working correctly. Instructions for managing cookies in common browsers are available through your browser's help documentation.

5.1 Retention Periods

567bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. As a general guide:

• Account and registration data: retained for the lifetime of the account and for a minimum of 5 years following account closure.
• KYC and identity verification documents: retained for a minimum of 5 years from the date of verification.
• Transaction and payment records: retained for a minimum of 5 years from the date of the transaction.
• Customer support correspondence: retained for a minimum of 12 months from the date of the last communication.
• Technical and usage logs: retained for up to 12 months in identifiable form; thereafter aggregated and anonymised.

5.2 Account Closure

When you close your 567bet account, your personal data is not immediately deleted. We retain it for the periods specified above to comply with legal obligations, to resolve any outstanding disputes, and to prevent fraud. After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised.

7.1 Technical Safeguards

567bet implements a range of technical security measures to protect your personal data, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access logging and anomaly detection on our servers, and regular security patching of platform infrastructure. Passwords are stored using one-way hashing — 567bet staff cannot read your password in plain text.

7.2 Organisational Safeguards

Access to personal data is restricted on a need-to-know basis. All team members with access to personal data are required to comply with internal data handling policies and confidentiality obligations. Third-party service providers who handle personal data on our behalf are required to maintain equivalent security standards through contractual data processing agreements.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 567bet will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as practicable. We will provide information about what data was affected, what steps we are taking, and what you can do to protect yourself.